Professional Experience
Working as part of a team member at the NC DPS/DAC Information Security Office under NCDIT to strengthen the department's security posture through incident response, strategic project management, and the integration of advanced security tools and automation.
- Actively participating in the Incident Response process, addressing and resolving security incidents from a variety of sources, including tickets, automated alerts, and SOC teams, contributing to efforts in incident analysis and mitigation
- Engaging in the process of researching, evaluating, and communicating with vendors to explore and vet security products suitable for enhancing our department's security infrastructure, ensuring alignment with our security needs and goals
- Driving strategic security projects aimed at mitigating identified security gaps, involving cross-departmental collaboration, advanced scripting, and leveraging tools to enhance project execution and outcomes
- Utilizing a comprehensive set of security management tools, including CrowdStrike, Nessus, ServiceNow, Acunetix, and Tanium, to support daily security operations and maintain the department's security posture
- Leveraging AI to assist in developing custom GUI programs, enhancing team efficiency by simplifying access to specific security processes
- Creating and utilizing custom Python and PowerShell scripts for security automation and auditing across Windows hosts, both locally and through CrowdStrike's Real Time Response (RTR) feature
Served as an apprentice with the North Carolina Department of Public Safety Information Security Office under NCDIT, contributing to compliance assessments, vendor vetting, and the implementation of IT security tools and policies.
- Conducted thorough vetting of third-party local and cloud software vendors to ensure compliance with federal regulations, state laws, and state policies
- Performed compliance assessments on internal operating system images
- Gained hands-on experience in Business Continuity Planning, Digital Forensics, and Policy writing
- Tested and implemented new IT security tools
- Provided backup support for other ISO staff as needed
- Assisted in coordinating IT security assessments using both internal tools and external vendors
- Collaborated with other agency IT sections, various agencies, and the Department of Information Technology (DIT) on an ongoing basis
Provided comprehensive support for Microsoft Defender for Endpoint, Defender Antivirus, and related technologies, ensuring timely issue resolution and maintaining positive customer relationships.
- Delivered support for Microsoft Defender for Endpoint, Defender Antivirus, and related technologies through phone, email, and Teams
- Maintained positive customer rapport with an empathetic approach, ensuring timely issue resolution
- Collaborated with internal teams across various departments to analyze and resolve complex problems
- Effectively managed multiple cases simultaneously, ensuring high-quality service for each customer
Specialized in providing support for Microsoft Cloud App Security, Microsoft Defender for Identity, and Microsoft Advanced Threat Analytics, performing backend analysis and ensuring prompt issue resolution.
- Delivered support for Microsoft Cloud App Security, Microsoft Defender for Identity, and Microsoft Advanced Threat Analytics through phone, email, and Teams
- Conducted in-depth backend analysis of client accounts using Splunk, Azure Support Center, and Kusto databases
- Resolved various customer issues promptly by leveraging internal and public documentation and collaborating with peers on complex issues
Completed a rigorous assessment and selection screening for entry into the unit's Scout Sniper platoon. Operated as part of an elite intelligence asset for the infantry battalion and maintained various communication assets, as well as Small Unmanned Aircraft Systems (SUAS), to ensure effective communications and successful surveillance operations.
- Conducted various reconnaissance and surveillance operations for the infantry battalion in support of the intelligence section
- Trained in fieldcraft and marksmanship to deliver long-range precision fire on selected targets from a concealed position
- Updated radio frequencies and cryptographic codes, maintaining currency on required protocols
- Performed maintenance and troubleshooting procedures on various communications and surveillance assets to ensure successful internal and external unit communication and effective surveillance capabilities
- Ran diagnostics, analyzed, and repaired Harris radios and antennas, maintaining responsibility and serviceability for several radios and equipment
Completed specialized training in urban breaching and infiltration, demolitions, and rocket fire to support rapid worldwide deployments for light Infantry combat operations.
- Engineered risk assessments for complex operations in various locations, formulated risk mitigation matrices and implemented control measures for several complex missions
- Partnered with and trained international forces and NATO allies in the operation of various weapon systems and the application of military tactics and equipment
- Applied effective leadership and communication skills to lead a team of infantry Marines through various operations
- Maintained direct accountability for safe storage, transportation, and quality of equipment and supplies
